Before we start this business project, we had found the problem statement regarding our plan, which is the low accessibility of poor people to get medical treatment in urban area. Basically we plan this location at Rawang.
Now, let's move on to our PLAN. We had divided the plan into nine blocks. So far, we have already filled up first four building blocks namely, CUSTOMER SEGMENT, VALUE PROPOSITIONS, CHANNELS, CUSTOMER RELATIONSHIPS.
CUSTOMER SEGMENT
Merely defined as a target, we have the expected customers to be attracted, are divided into two segments: Clients and Users.
Okey, let's start about the users. Users are who we are willing to help for charity. It is not a profit, but is a chance for them to improve their quality of life in accessing the medical treatment. We have planned the users come down to poor people around Rawang district.
About client, our target is the rich and affordable people in this urban area. Why? It is because they are able to give some sponsorship and money to the users so that they would loosen the burden, as well as they would likely associate us.
VALUE PROPOSITION
Well, it is our dream of value proposition which we provide to the users to fulfil their satisfication. The first idea is medical check-up package. It is some sets of medical treatments that are required for some particular patients like pregnant women, old citizens and children. It is similar to buy a set of McDonald food, comprising of burger, French fries and cold drink, reducing the actual total price of this package.
Then, reward is another idea for those who are always visiting the clinic. Depending on the frequency of visiting, the discount of the medical treatment is awarded, only for the registered customers. In addition, birthday party is also provided for the patients in case that they are in ward for a long time.
Our clinic is also provided with television based on ASTRO, secured wi-fi service, mini playground and reading room. Then, we are trying to use rebate card instead of cash for those who forget to bring the money. This card will be associated with other banks.
CHANNELS
So how do we promote the value preposition? Firstly, we introduce it through home visit. We are trying to give some flyers around the neighbourhood in Rawang. This is an initiaition. After that, if the money is sufficient, we make TV advertisement, around in cheapest time for several days. Brochure is spread out around the people who are involved in blood donation, vaccination and frequent annual medical check-up in hospital.
CUSTOMER RELATIONSHIPS
Relationship with customers is very important to keep the connectivity between them and our products. The first is coupon attached to medical magazine, brochure and registration card. It is an easy attempt to contract the customers. Voucher is given the loyal customers, depending on how much he or she visits the clinic.
By the way, we try to make a gathering among the neighbourhood in starting phase to attract them and also to break ice amongst them. Membership card is also contributed to customers to provide some discount.
Well, we will continue the plan for next time. Thanks for viewing our post.